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Dimplex Frequently Asked Questions
About Dimplex
Dimplex North America Limited is the world leader in electric heating, offering a wide range of residential, commercial and industrial products. The company's commitment to innovation has fostered outstanding product development and design excellence. In 1991, Dimplex North America entered the North American market by acquiring several leading electric heating brands: Electromode, Sentinel, Chromalox and Westcan. New product development has long been a hallmark of Dimplex North America. Recent innovations include: the patented electric flame technology, as the company made history in the fireplace industry when it developed and produced the first electric fireplace with a truly realistic "wood burning" flame effect in 1997. The company has since been granted 19 patents covering various areas of electric flame technology. Stoves, fireplaces and specialty fireplaces are sold throughout North America under the Dimplex, Symphony and electraflame brand names for consumers and under OptiFlame for builders. Dimplex North America is headquartered in a newly expanded 200,000 square foot manufacturing and distribution facility located in Cambridge, Ontario.
Item: |
Dimensions: |
Weight: |
|---|---|---|
| Cream Celeste Stove | 27" H x 29.8" W x 17.4" D | 85 lbs |
Dimplex North America Limited is the world leader in electric heating, offering a wide range of residential, commercial and industrial products. The company's commitment to innovation has fostered outstanding product development and design excellence. In 1991, Dimplex North America entered the North American market by acquiring several leading electric heating brands: Electromode, Sentinel, Chromalox and Westcan. New product development has long been a hallmark of Dimplex North America. Recent innovations include: the patented electric flame technology, as the company made history in the fireplace industry when it developed and produced the first electric fireplace with a truly realistic "wood burning" flame effect in 1997. The company has since been granted 19 patents covering various areas of electric flame technology. Stoves, fireplaces and specialty fireplaces are sold throughout North America under the Dimplex, Symphony and electraflame brand names for consumers and under OptiFlame for builders. Dimplex North America is headquartered in a newly expanded 200,000 square foot manufacturing and distribution facility located in Cambridge, Ontario.
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The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
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